Legal
Privacy Policy
Mealie Brand is part of Zimplow Holdings Limited. This policy explains what personal information this website collects, why, and what you can ask us to do with it, in line with Zimbabwe's Cyber and Data Protection Act [Chapter 12:07].
Last updated: 29 October 2026
What we collect
You can browse the site without giving us any personal information. We only receive what you type into a form and send to us: your name, phone number, email address, farm or company (optional), location or address, preferred branch, the products you are interested in and any message.
We do not create accounts, take payments online or collect payment details.
How we use it
Only to deal with your request: to route it to the right branch, reply with availability and pricing, arrange delivery or collection, provide after-sales support, and send you a confirmation with your reference number.
We do not sell your personal information or use it for unrelated marketing.
Who handles it for us
When you send a request, two service providers process it on our behalf: Supabase hosts the secure Zimplow database that stores your request, and EmailJS sends the notification email to our sales team and the confirmation email to you. These providers may process information on servers outside Zimbabwe.
Inside the Zimplow Group, your request is seen by the Mealie Brand branch and sales staff who handle it.
Links to other services
Directions links open Google Maps, WhatsApp links open WhatsApp, and product videos play from YouTube in privacy-enhanced mode. Nothing is shared with those services unless you choose to follow a link or play a video, and their own privacy terms then apply.
Cookies and browser storage
The site keeps a few essential items in your browser, such as your quote list and your cookie choice. See the Cookie Policy for details.
How long we keep it
We keep request records for as long as we need them to deal with your request and to meet our legal and accounting obligations.
Data Protection Officer
Our Data Protection Officer is Theophilus T. Masukume (Zimplow Holdings). You can reach them at dpo@zimplow.co.zw or on +263 8677 007183.
Your rights
Under the Cyber and Data Protection Act you can ask us what personal information we hold about you, ask us to correct or delete it, and object to how we use it. To do so, contact our Data Protection Officer.
If you are unhappy with how we have handled your information, you can complain to the Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ), the country's Data Protection Authority.